Shipping Policy
Thank you for shopping with Nova&Co! We’re committed to getting your order to you quickly, safely, and reliably. Please review our shipping policy below for full details on how we process and deliver your purchase.
1. Order Processing
-
Processing Time: Orders are processed within 1-3 business days after receipt of payment.
-
Business Days: Monday–Friday, excluding holidays.
-
You will receive an order confirmation email once your purchase is complete, followed by a shipping notification email with tracking information once your order ships.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Estimated delivery times:
-
Standard Shipping: 5–7 business days
-
Expedited Shipping: 2–3 business days
-
International Shipping: 7–21 business days (times may vary depending on customs and location)
Note: Delivery times are estimates and may vary due to external factors beyond our control.
3. Domestic Shipping
We currently ship to all states/regions all around the world
Free standard shipping is available on orders over €50.
4. International Shipping
We are proud to ship worldwide! Please be aware that:
-
Customs, duties, and taxes are the responsibility of the customer.
-
International orders may experience delays due to customs clearance.
5. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email.
You can track your order through our website or directly with the shipping carrier.
6. Shipping Issues
If your order is delayed, lost, or damaged in transit, please contact us as soon as possible at infonovaco17@gmail.com.
We will do our best to assist you and resolve the issue quickly.
7. Address Accuracy
Please ensure that all shipping information is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you realize there’s a mistake after placing your order, please contact us immediately.
Nova&Co
Delivering excellence — right to your door.